Policies
No-show policy
Keep the confirmation number handy after you land.
A no-show is recorded when the included waiting time has passed, we cannot reach the passenger on the booking phone or WhatsApp, and no new instruction has been sent through Manage Booking.
The booked fare is then payable. If you landed at a different terminal or on a different flight, message immediately: that is a change, not a no-show, provided we still have time to meet you.