FAQ
The questions people ask at baggage reclaim
What if my flight is delayed?
We track the flight. The included waiting time starts at actual landing, not the original timetable. If the delay stretches beyond the included hour, we keep the car unless you cancel, and waiting-time extensions can be added in advance or on the day.
How long will the driver wait?
Airport pickups include 60 minutes from landing. Drop-offs include 15 minutes at the pickup address. Extra waiting can be added in the extras step.
What if my luggage is missing?
Stay in arrivals and message us from the booking. The driver will wait through the included period while you file the report. After that, waiting-time rates apply, or we can reschedule the car.
Can I cancel or change the booking?
Yes. Use Manage Booking with your reference and email. Cancellations more than 24 hours before pickup are free. Inside 24 hours we retain 50% of the transfer fare. After the driver has been dispatched, the booking is treated as a no-show if you do not travel.
Do you provide child seats?
Yes. Add a child seat extra and tell us the age. We fit infant, child, and booster seats. Please do not assume a seat will be in the car unless it is on the booking.
What counts as extra luggage?
Each vehicle lists a standard allowance of large cases. Backpacks and small cabin bags usually sit with that. Golf clubs, extra large cases, or more pieces than the allowance should be added as extra luggage so we send the right boot.
How do I pay?
Pay the driver in cash or card, or pay by card during checkout. Corporate accounts can be invoiced: contact the desk before you book a series of rides.
Do you cover late-night and early-morning landings?
Yes. The desk and the cars run through the night. Late arrivals are charged at the same published fare, not a surprise night tariff.
Where does the driver wait?
Landside in arrivals, with a printed name board. Terminal-specific notes are on your confirmation. We do not wait airside or at the taxi rank.
What is a no-show?
If we cannot reach you after landing plus the included wait, and you have not messaged, the booking is marked as a no-show and the fare is charged. Always keep the WhatsApp number from your confirmation.
Can I hire a car as well as book a pickup?
Yes. They are two bookings. A pickup is a driven transfer from Kotoka. A hire is self-drive: collect the keys at the Airport City office, drive within Accra or outside Accra, and return the car to the same office.
How does the hire deposit work?
A refundable deposit is taken when you collect the keys, against card or in cash. It is returned when the car comes back to the office with a full tank and no new damage. Full cover reduces the excess but does not replace the deposit at pickup.
What licence do I need to hire?
A Ghana or international driving permit, held for at least a year, matching the name on the booking. Additional drivers must be named and bring their own licence.
How is fuel handled?
Full to full. We hand the car over with a full tank; bring it back the same way or we charge the missing fuel plus a filling fee.
Where do I collect and return a hire car?
Only at the Clearway office, 12 Airport City. We do not hand hire cars over at Kotoka or deliver them to a house. Drive within Accra or outside Accra, then bring the car back to the same office.